Relationship: Communication

by Jeff Carver on September 3, 2015.

Webster’s dictionary defines communication as “the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.”

This definition offers three keys for making communication relational.

  • Process. Communication is a process. It is not a single phone call or text or email. Good communication requires follow-through, which means a response to that email or clarification when a response is misunderstood. When communication follows a process, communication is more clear.
  • Exchange. An exchange is not one-sided. It involves sending and receiving messages. While listening is commonly overlooked in everyday communication, it is crucial to the exchange.
  • Common system. A breakdown in communication occurs when individuals are not using a common language system. Jargon and slang can also cause this breakdown. Seek to use common language and speak in terms that others understand.

 

Relationship: Client Time

by Jeff Carver on August 27, 2015.

We love our clients. We enjoy meeting them and getting their feedback. But whether we’re communicating over emails, Basecamp® project updates, phone calls, texts, formal meetings or casual lunch conversations—they are a big part of how we do business.

Our clients are each unique, and we treat them that way. Different client relationships require different time commitments, and it’s our job to know what our clients need. Some clients are quick to email or call and avoid in-person meetings. Others keep emails to a minimum and are happy to meet with us every other month. Discerning how much time a client needs shows respect for the relationship we have with them.

But regardless of preference, we believe there is no substitute for face-to-face communication. That’s why we make it a point to meet with each of our clients several times a year. In-person meetings are essential for getting to know our clients personally. We want to know about more than their websites; we want to know what’s going on in their busy lives because we genuinely care. This is part of our refined experience approach to web partnerships.

Relationship: People are the Business

by Jeff Carver on August 12, 2015.

In the words of innovative author Simon Sinek, “If you don’t understand people, you don’t understand business.”

This statement from Simon’s talk resonates with Robojuice because it describes our approach to business. People and relationships should be the center of business, and a company’s ability to make that happen directly impacts not only its clients’ success, but also its own.

Every relationship is important. Interactions with clients, bosses and fellow employees all affect the work environment for good or bad. Those who treat one another respectfully create a healthy work environment, which allows the team to produce better results for the business’s clients.

Robojuice originated with the mission to do what’s right no matter what. We have built trust with our clients by being transparent with them and each other about the reality of any situation. We strive to be what we claim to be and do what we promise to do. We are invested in the people with whom partner, and we endeavor to put their personal needs before any project.

It was only after we began pursuing this mission that we realized others were of the same mindset. Our clients and partners shared these same values and beliefs. That commonality has strengthened our relationships with them produced better results as it created harmony within the team.

Having clarity in our mission has helped us avoid unhealthy partnerships and client relationships—relationships in which individuals value personal gain more than the success of the team. We have been able to filter out those prospects before putting a business relationship at risk.

The Refined Relationship

by Jeff Carver on January 27, 2015.

People are a part of every day life and business. It is fair to say that knowing how to work well with others is ultimately what makes up a good business.

Doing our best to empathize with people is a core of what we do at Robojuice. If we deliver an excellent web product but hurt the relationship that does not set well. We are not able to control outcomes altogether and at times no matter what you do someone will decide on their own to not play well together but as much as it depends on us, we want to care for the relationship aspect of our business with our clients, web partners, contractors, landlords, service providers, our community, our city and our friends.

People will always be more important than projects, money and the work. We cannot control other people’s moods, actions and emotions, but continue to treat people as individuals with feelings and their own personal challenges and therein will be fulfillment for doing what is right.

 

 

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